🔄 RETURN & EXCHANGE POLICY
Return Window
Returns are accepted within 24 hours of delivery only. After 24 hours, no return or exchange request will be entertained.
✅ Items Eligible for Return
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👗 Wrong item delivered
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📏 Wrong size delivered
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🎨 Wrong color delivered
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🧵 Manufacturing defect / stitching issue
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💔 Item damaged during delivery
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📦 Incomplete order / missing item
❌ Items NOT Eligible for Return
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🚫 Item has been worn / washed / used
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🚫 Tags removed or missing
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🚫 Return requested after 24 hours of delivery
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🚫 Slight color variation due to screen display
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🚫 Custom stitched / altered items
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🚫 Sale or discounted items (unless defective)
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🚫 Inner wear / accessories for hygiene reasons
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🚫 Items without original packaging
📋 How to Raise a Return Request
- Step 1 — Take clear photos/video of the item immediately upon delivery
- Step 2 — WhatsApp or DM us within 24 hours of delivery
- Step 3 — Share your Order ID + photos/video of the issue
- Step 4 — Our team will review & respond within 12 hours
- Step 5 — Ship the item back in original packaging
- Step 6 — Refund / Exchange processed after item is received & verified
📸 Mandatory Proof Required
| Proof Needed | Purpose |
|---|---|
| 📦 Unboxing video | Proof of damaged / wrong item |
| 📸 Item photos (front & back) | Shows defect or wrong product |
| 🏷️ Tag & label photo | Confirms original condition |
| 🧾 Order ID / invoice | Confirms purchase |
⚠️ Unboxing video is strongly recommended. Without video proof, return requests may not be accepted.
💰 Refund Options
| Option | Details |
|---|---|
| 🔄 Exchange | Replace with correct size/color/item |
| 💳 Store Credit | Credit added to your account for next purchase |
| 💵 Refund | Refund to original payment method (processing 5–7 days) |
🚚 Return Shipping
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If return is due to our mistake (wrong/damaged item) → We bear shipping cost
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If return is due to size issue or change of mind → Customer bears shipping cost
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Items must be packed securely in original packaging
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Use a trackable courier service for return shipment
📞 Contact for Returns
📲 WhatsApp: +91 9898947298 📧 Email: vadhufashionhub@gmail.com 🕐 Support Hours: 10:00 AM – 7:00 PM (Mon–Sat) “Please contact us within 24 hours of delivery for any return request.”
⚠️ Important Reminders for Customers
Always record an unboxing video when opening your parcel
Do not remove tags until you are fully satisfied with the item
Check your order immediately upon delivery
No returns will be accepted after 24 hours — no exceptions
Items must be returned in original condition with all tags & packaging
